শ্রুতিSRUTIAI
Sign in ↗Start free trial ↗

Legal

SrutiAI Refund Policy

Last updated: 25 October 2026

SrutiAI is sold through Stripe Managed Payments, with Stripe (shown at checkout as Link) as merchant of record. Stripe takes the payment and issues any refund. This policy says when we will ask Stripe to refund you, and it sits alongside any rights you have under the law where you live, which it never reduces.

1. The free trial

  • The trial lasts 8 days and includes 180 minutes of audio.
  • A payment method is needed to start it, but you are not charged during the trial.
  • Cancel before the trial ends and you pay nothing. You can cancel from your account page at srutiai.com; the trial then runs to its end.
  • If you do not cancel, your subscription starts when the trial ends and the first payment is taken then.
  • Stripe emails you a reminder before the trial ends. (The trial is 8 days because Stripe sends that reminder only for trials longer than 7.)

2. Monthly plans

  • You can cancel at any time. Your plan keeps working until the end of the month you paid for, and you are not charged again.
  • We do not refund part of a month already started, except as set out in sections 4 and 5 or where the law requires.

3. Yearly plans

  • Within 14 days of a yearly payment (the first one or a renewal), you can ask for a full refund and the plan ends.
  • After 14 days you can cancel at any time. The plan keeps working to the end of the year you paid for; we do not refund the unused months, except as set out in sections 4 and 5 or where the law requires.

4. When something is our fault

We will refund you, in full or for the affected time, if:

  • SrutiAI cannot run on your computer, the computer meets the published system requirements, and we cannot fix it within a reasonable time after you report it. This is a full refund of the current period.
  • The licence service fails and keeps a working plan in export-only mode for more than 24 hours in a row. This is a refund or credit for the time affected.
  • We remove a feature your paid plan included during a period you have paid for. This is a pro-rata refund for the rest of that period, if you ask.
  • You were charged twice, charged the wrong amount, or charged after you cancelled in time. This is a full refund of the wrong charge.

5. Your legal rights

  • UK and EU. For digital content and services you usually have 14 days to withdraw from a purchase. For software you can use straight away, that right ends once you start using it, provided you agreed to this and acknowledged it at checkout. Our 14-day refund on yearly plans, and the free trial, go further than this in practice.
  • Elsewhere, including Canada, Quebec, Australia and the US, you keep every right your local consumer law gives you. Where this policy gives less, the law applies instead.

5A. If SrutiAI closes

If we stop operating SrutiAI, we refund any time you have paid for after the shutdown date, and publish a final version of the app that keeps working without a licence check (Terms of Use, section 6.3).

6. Things that do not get a refund

  • Unused minutes of a daily or trial allowance.
  • A plan cancelled after the windows above, except under section 4 or 5.
  • A plan ended because of a serious breach of the Terms of Use, except where the law requires a refund.
  • Costs charged by third parties, such as an AI provider billing your own API key, or your bank's currency fees.

7. Deleting your account

Deleting your account at srutiai.com cancels your plan immediately, not at the end of the period, and the remaining paid time is lost. Before deleting, cancel your plan and let it run out, or ask us about a refund under sections 3 to 5.

8. How to ask

  • Email support@srutiai.com from the address on your account, with the date of the payment. We aim to answer within one working day.
  • Refunds go back to the original payment method, in the currency you paid, and usually arrive within 5 to 10 working days of being issued.
  • You can also contact Stripe's Link support about a payment.

9. Chargebacks

Please contact us before disputing a payment with your bank: most problems are solved faster that way. If a payment is disputed, the plan it paid for may be suspended while the dispute is open. Your work is never deleted: SrutiAI stays in export-only mode, so you can still export everything you made.

10. Changes

We may update this policy. Changes do not affect a payment made before the change.